We called James Consulting in to help us create a culture of customer service and there is no question that we have seen changes as a result of their work. Within 3 or 4 months I saw improvement in the management team who we worked with first. It was not long after that we saw the results throughout the organization. James Consulting has the perfect process for creating customer service programs that have a huge impact.

Although James has many clients, he always takes the time to stay current and focused on the specifics of what is happening in my life and practice. He not only gives me strategies for changing old habits, but constructively challenges my preconceptions so that I see the value and productiveness of new approaches to practice management, client relations and marketing. I greatly value his insight and personal attention.