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Using James Consulting has been a great investment for our business. James and his team have made a real difference. Their value stream mapping and operational audit gave us new insights into understanding our business and possible operational improvements.
Over the years our business has grown in size and complexity from a single to a multi site business. James Consulting has been instrumental in making these transitions smooth and successful at every turn. As I continue to focus on the new directions I want for my company I am comforted knowing that I have chosen Peak to watch over the fiscal health of my business. I could not be happier with their services.
We have used James' services for over a year now and he has played a great part in our marketing strategies. He is easy to work with and always right on budget and target with up to date materials, He gives big picture idea" in addition to detailed recommendations and actionable tasks. James is a pleasure to work with because of his reliability and responsiveness. He follows through and executes all the plans we have laid out from the beginning and shows creativity when adjustments are necessary. I would highly recommend Jamesif you want to be above the curve
We called James Consulting in to help us create a culture of customer service and there is no question that we have seen changes as a result of their work. Within 3 or 4 months I saw improvement in the management team who we worked with first. It was not long after that we saw the results throughout the organization. James Consulting has the perfect process for creating customer service programs that have a huge impact.
James was a sensational resource helping our company develop a strategic plan. He also was great helping us execute and establish accountability in the process. Their ability to provide management trainings, daily HR maintenance, and keep us abreast of legislative changes, has allowed our management team to feel prepared in leading their staff and stay focused on the day to day operations of the business.
Having acquired an existing distributorship, James helped me maneuver through two key areas of my business–sales growth planning and evaluating my team. James focused target account methodology helped us leverage our strengths and earn more money from low-hanging fruit with existing customers. By identifying and acting on under-performing personnel, I conserved cash flow and infused new enthusiasm into the remaining team. Since working with James we have achieved double-digit sales growth and achieved positive cash flow. I could not have done this without James' help and insight.
Although James has many clients, he always takes the time to stay current and focused on the specifics of what is happening in my life and practice. He not only gives me strategies for changing old habits, but constructively challenges my preconceptions so that I see the value and productiveness of new approaches to practice management, client relations and marketing. I greatly value his insight and personal attention.
As a business owner, you have several hats that you have to wear and I know that I don’t have enough time to dig deep into our business operations and discover hidden issues. That’s why I turned to James Consulting. They quickly found our trouble areas and created an action plan geared towards results.
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